Shipping and Returns Policy
When you purchase products from the Charlie Cochet Shop, your purchase delivery method will depend on the product. Please see below for the delivery methods.
Upon purchase, BookFunnel will email a link providing immediate online access to your Ebook. The online page at BookFunnel offers instructions on how to download your Ebook or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo. If you do not see your download email, please check your Spam box, or if using Gmail, check your Promotions tab. If you have any issues accessing your purchased Ebook or do not receive a download email, visit https://bookfunnel.com/help/.
Digital audio files will be delivered immediately via an email from BookFunnel for listening on your browser or via the BookFunnel App. You will need to check your email in order to receive the audiobook.
PRINT BOOKS (Includes paperbacks and hardcovers)
Print books are printed on demand. After books are printed, they are signed, packaged, and shipped using the shipping option selected at checkout.
AVERAGE SHIPPING TIMES
Delivery time to U.S. addresses, 2-3 weeks.
International delivery time varies depending on country. Please allow up to 6 weeks.
Holiday shipping times
We thank you for your patience as we expect printing and shipping to take longer during November, December and January.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient for physical goods. The Charlie Cochet Shop is not liable for the delivery of your goods to the wrong address or wrong person as a result of customers providing inaccurate or incomplete information.
If you have questions about the status of a package you have not received, please email email@example.com
All sales are final. Purchases from the Charlie Cochet Shop are non-refundable, with the exception of items lost or damaged in shipping or the rare instance of a printing or product error.
Prior to completing your checkout, please review your shopping cart carefully to be sure you've purchased the correct quantity, correct format (ebook, paperback, audio), merchandise.
Ebooks are non-returnable and non-refundable. If you have issues with the ebook file, contact BookFunnel directly for assistance at firstname.lastname@example.org.
REFUNDS FOR PHYSICAL GOODS
No returns. For defective or damaged items, you must contact the shop within 7 days of receiving the item(s).
For refund queries, please email email@example.com within 7 days of receiving your product. Please use the subject "returns" and include your name, order number, reason for return, and photographs of the defective or damaged item. If a book is defective, damaged or if you receive the wrong title or format, we will make it right.
You can always contact us for any return question at firstname.lastname@example.org.
About Charlie Cochet
Charlie Cochet is the international bestselling author of the THIRDS series. Born in Cuba and raised in the US, Charlie enjoys the best of both worlds, from her daily Cuban latte to her passion for classic rock.
The purpose of this store is to have a place for you to find all your Charlie Cochet's products, dreams, and desires!
To contact us with questions please e-mail us at email@example.com
You can expect a response to your e-mail within (5) business days of sending.
SHIPPING AND RETURNS POLICY:
Please visit our Shipping and Returns Policy page for more information.